Google+

Inspired early learning

FAQ

Waitlist

How do I join the waitlist?

Please complete the waitlist form which you can find by going to Join a Waitlist.

Are there places available at your campuses?

Generally most of our campuses are at capacity and positions are only offered to families on our waitlist however, we do encourage you to contact our Customer Relations Team to enquire about current availabilty.

Can I visit your campus before I join the waitlist?

Yes. We do ask that you make an appointment to visit the campus, so please contact the Customer Relations team on 02 8968 1500 to request a tour or complete the form.

Is there a fee to join the waitlist? 

No, there is no fee for joining the waitlist. 

Can I join the waitlist if my baby hasn’t been born yet?

Yes you can. When you join the waitlist you can write the baby’s surname and write ‘baby’ or ‘unknown’, and an estimated date of birth. Once the baby is born please contact the Customer Relations team to update your details.

Do I need to call you regularly to re-confirm my interest?

No. There is no need to call to re-confirm your interest. The Customer Relations team will regularly be contacting the waitlist regarding availability. You are welcome to contact us if you have any questions or update your preferences.

How early should I waitlist my child?

It is best to place your name on the waitlist as early as you can as some campuses have considerable waitlist times.

New enrolments

Is there an initial payment required to confirm an enrolment?

We ask for a refundable initial payment of 4 weeks gross fees (capped at $1,500) and a non-refundable enrolment fee of $325.00. If the enrolment is cancelled before the commencement date the full initial payment will be forfeited. * If the enrolment is at an unlicensed campus, 50% of the full initial payment is refundable at any time until the unlicensed campus receives it's license. 

How long do I have to decide if I would like to accept a position?

When you are offered a position, the Customer Relations Consultant will email you our enrolment paperwork to complete. You will have 24 hours to complete and return the paperwork along with your child's birth certificate and immunisation records. If we do not hear from you within this time, the hold on the position will be removed.

What will I need to provide in order to secure my enrolment?

When offered a position your Customer Relations Consultant will send you an "Offer of enrolment" email. Attached to this email will be your enrolment forms and a Direct Debit Request form. To secure your enrolment you will need to send back the completed enrolment forms and Direct Debit Request form along with your childs birth certificate and immunisation records. Please keep in mind that we no longer accept copies of immunisation records from your childs blue book and legally now require your official records from Centrelink. We understand that gathering all of this information can be difficult and so recommend that families have these documents ready well ahead of time to ensure the 24 hour time frame from offering is met.

Is there are minimum number of days required for enrolment?

The minimum enrolment is 2 days. We feel any less than this can be too upsetting for children as they cannot settle and form attachment with other children or teachers. It can also be difficult for teachers to plan a suitable program if a child is only attending 1 day per week. We also require all enrolments to include a Monday or a Friday. 

Am I able to claim the Government rebates if I enrol with Oac?

Yes, we are a registered childcare provider which means that you are able to claim the Government benefit relating to your childcare.

Existing enrolments

What’s the notice period to change or end the enrolment days?

The notice period to reduce the days in an enrolment is 4 weeks written notice. Between March and September, our notice period is 6 weeks. Between October and February, the notice period is increased to 8 weeks. 

Can I transfer from one campus to another?

Yes. Please let your Customer Relations Consultant know, who will find out the availability within another campus.

Will my child move rooms when they have a birthday?

Transitions into an older room are based on developmental readiness and availability. We generally run like a school year. When our preschoolers leave for primary school in December/January, we have the opportunity to transition children.

Our team

What are the staff/child ratios?

The ratios of adults to children are regulated by the Government, and differ from state to state, as shown below. Very often the Oac staffing structure is over ratio.

NSW VIC
0-2 years      1:4 0-2 years      1:4
2 -3 years     1:5 2 -3 years     1:4
3-5 years      1:10 3-5 years      1:11

Fees

What are your fees?

The daily fee depends on the campus they attend, and the room that they are enrolled in. There is a different fee for Nursery, Toddler and Preschool age groups. Each campus has a different fee structure, which can be found on your selected campus page. 

What is included in the daily fee?

  • Speech and language, sight and hearing development screenings
  • Music and foreign language programs
  • Nutritionally sound meals and snacks
  • Bedding
  • Huggies nappies
  • Wipes
  • Barrier cream
  • Cow and soy milk
  • Range of formulas
  • Avent bottles

How do I pay my weekly fees?

Billing is conducted automatically every week on a Monday, for that week in advance. At enrolment, we supply you with a direct debit form. You can elect to pay your weekly fees by credit card or direct debit. You can change your billing details at any time by notifying your Customer Relations contact.

Why do I have to pay for public holidays?

The reason we need to charge on public holidays is because we have every day costs that take place, regardless of whether children are at the campus or not. Some early childhood services absorb their running costs into their fees making their daily rate higher. This may mean that you are paying for public holidays even if your child is not enrolled on a public holiday.

Why do my fees sometimes fluctuate from week to week?

If you claim the child care rebate and/or benefit, you can be subject to fee fluctuation due to the timing of the child care rebate payments, and your level of child care benefit. This is triggered by the Department of Education, Employment and Workplace Relations (DEEWR) which we have no control over. We are always happy to answer your questions and are generally up to date with information from the Department of Human Services.

When will I get my initial payment back?

After providing notice to leave Oac, your initial payment will be returned to your nominated account. This will happen two weeks after your child has finished at the campus.

New Locations opening in Melbourne! Armadale – Melbourne Central
65 Berry St
North Sydney
NSW
2060
Australia